HELP DESK SUPPORT SPECIALIST

Your Pool Pal LLC; United States; Remote; USD 34,000 - 41,000; Full time

Job summary

Your Pool Pal LLC is seeking an Entry Level Help Desk Support Specialist to join our team in Las Vegas, NV. This full-time, remote position offers an excellent opportunity for individuals looking to launch their career in technical support within the consumer services industry.

You will be the first point of contact for our customers, providing timely solutions to their inquiries and helping maintain the reliability of our pool maintenance technology platforms.

Qualifications

• 0–2 years in customer service or technical support.
• Strong written and verbal communication skills.
• Basic computer literacy and comfort with technology.
• Ability to learn new software quickly.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Troubleshoot and resolve basic technical issues on platforms.
• Document interactions and solutions in the ticketing system.
• Escalate complex issues to appropriate team members.
• Provide step-by-step guidance to resolve common problems.
• Maintain up-to-date knowledge of products and services.
• Follow up to ensure issues are fully resolved.
• Contribute to improving support processes and documentation.

Skills

Customer service

Communication

Problem solving

Patience

Attention to detail

Remote work

Education

High school diploma

Job description

Description

Your Pool Pal LLC is seeking an Entry Level Help Desk Support Specialist to join our team in Las Vegas, NV. This full-time, remote position offers an excellent opportunity for individuals looking to launch their career in technical support within the consumer services industry.

As a Help Desk Support Specialist, you will be the first point of contact for our customers, providing timely and effective solutions to their technical inquiries. You will play a vital role in ensuring customer satisfaction and maintaining the smooth operation of our pool maintenance technology platforms.

We offer an hourly salary range of $25 - $30 USD, along with opportunities for professional development and growth within our organization.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Troubleshoot and resolve basic technical issues related to our platforms and services
• Document customer interactions and solutions in our support ticketing system
• Escalate complex technical issues to appropriate team members
• Guide customers through step-by-step solutions for common problems
• Maintain up-to-date knowledge of company products and services
• Follow up with customers to ensure issues are fully resolved
• Collaborate with team members to improve support processes
• Provide feedback on recurring issues to help improve products
• Meet or exceed customer satisfaction metrics and response time goals
• Participate in training sessions to enhance technical knowledge
• Assist with creating and updating support documentation

Requirements

• High school diploma or equivalent
• 0-2 years of experience in customer service or technical support
• Strong communication skills, both written and verbal
• Basic computer proficiency and comfort with technology
• Ability to learn new software and systems quickly
• Excellent problem-solving and critical thinking skills
• Patience and empathy when dealing with customer concerns
• Ability to work independently in a remote environment
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks simultaneously
• Reliable internet connection and suitable home workspace
• Willingness to work flexible hours as needed