Remote Technical Help Desk Specialist - Entry Level

Netfor; United States; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Remote work

Full training provided

Mentoring program

Job summary

Netfor is hiring an entry‑level Technical Help Desk Representative to join our remote team. You'll provide friendly support to customers via phone, follow knowledge base articles, and resolve basic technical issues or escalate when needed.

This role emphasizes clear communication, reliability, and adherence to proven processes. Training is provided, and we offer a 32–40 hour weekly schedule with 1st or 2nd shift.

Qualifications

• Excellent verbal and written communication skills.
• Typing at least 35 words per minute.
• Able to multitask across calls, typing, and systems.
• Reliable, punctual, and professional under pressure.
• Basic familiarity with Windows operating systems and Microsoft Office 365.
• Experience troubleshooting Windows, printers, or networking is a plus.

Responsibilities

• Answer inbound customer calls and provide timely, accurate assistance.
• Diagnose basic technical issues using knowledge base and escalate when needed.
• Document interactions clearly and professionally.
• Deliver outstanding customer service to earn positive feedback.

Skills

Verbal & Written Communication

Typing 35 WPM

Multitasking

Reliable & Punctual

Windows OS & Office 365

Troubleshooting Windows

Networking Basics

A+ Certification

CompTIA Certification

Tools

Windows OS

Microsoft Office 365

Job description

Netfor is hiring an entry‑level Technical Help Desk Representative to join our remote team. You'll provide friendly support to customers via phone, follow knowledge base articles, and resolve basic technical issues or escalate when needed.

This role emphasizes clear communication, reliability, and adherence to proven processes. Training is provided, and we offer a 32–40 hour weekly schedule with 1st or 2nd shift.