Remote Healthcare Tech Support Specialist

Jobicy; United States; A distancia; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first

Insurance day one

401K with match

Generous holidays & PTO

Career advancement

Descripción de la vacante

PerfectServe, a leading healthcare communications company in the United States, is seeking a Support Specialist for our 24/7/365 remote team. You will troubleshoot, educate end-users, manage on-call schedules, and support physicians, nurses, and IT staff across phone, mobile, and web tools.

This role offers a starting wage of $19/hour with night/weekend shift differentials and a comprehensive benefits package from day one; most schedules include one weekend day, with some holidays.

Formación

• Track record of troubleshooting through complex issues.
• Experience supporting customers across phone, chat, and ticketing channels.
• Excellent written and verbal communication with high empathy.
• Ability to work evenings, overnights, and weekends.

Responsabilidades

• Field incoming client communications via phone, chat, and our online customer portal.
• Help end-users administer PerfectServe applications and train them on our phone, mobile, and web tools.
• Troubleshoot message delivery and content issues, from root-cause diagnosis through configuration fixes.
• Build and revise user accounts based on established standards.
• Partner with hospital IT teams to resolve mobile and web connectivity issues.
• Consult on and configure custom application builds to fit end-user workflows.
• Collaborate with customer success, integration, and technical teams on escalated issues.

Conocimientos

Troubleshooting

Multi-channel support

Communication skills

Customer empathy

Problem-solving

Ownership

Herramientas

Phone systems

Chat platforms

Ticketing systems

Descripción del empleo

PerfectServe, a leading healthcare communications company in the United States, is seeking a Support Specialist for our 24/7/365 remote team. You will troubleshoot, educate end-users, manage on-call schedules, and support physicians, nurses, and IT staff across phone, mobile, and web tools.

This role offers a starting wage of $19/hour with night/weekend shift differentials and a comprehensive benefits package from day one; most schedules include one weekend day, with some holidays.