Remote Customer Support Specialist — Healthcare Tech Growth

Resonance CX Partners; United States; Remote; USD 66,124; Full time

Benefits offered by this job

Hourly rate up to $48

Comprehensive health plans

Flexible PTO and paid parental leave

Supportive work culture

Job summary

A healthcare technology company is seeking a Customer Support Specialist to provide timely support to users and enhance their experience. This role offers flexible work hours and remote options, with opportunities for career advancement within a fast-growing startup. Ideal candidates will have at least 2 years of experience in customer service, excellent communication skills, and are highly organized. The position includes an hourly rate of up to $48, comprehensive health coverage, and generous time-off policies.

Qualifications

• Minimum 2+ years of experience in a Tier 1 or Lead Customer Service Support role, ideally within a technology support environment.
• Able to convey technical troubleshooting clearly.
• Capable of managing multiple priorities with attention to detail.

Responsibilities

• Provide timely support to users, troubleshooting problems and answering questions.
• Gather user feedback for product improvements.
• Communicate with users and track resolutions via CRM.

Skills

Strong communication skills

Highly organized

Results-driven

Proficiency with computers

Tools

CRM systems

Job description

A healthcare technology company is seeking a Customer Support Specialist to provide timely support to users and enhance their experience. This role offers flexible work hours and remote options, with opportunities for career advancement within a fast-growing startup. Ideal candidates will have at least 2 years of experience in customer service, excellent communication skills, and are highly organized. The position includes an hourly rate of up to $48, comprehensive health coverage, and generous time-off policies.