Remote Healthcare Support Specialist

First Stop Health, LLC; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote-first

Flexible paid time off

401k match

Monthly phone stipend

First Stop Health membership

Job summary

First Stop Health, LLC seeks a Customer Support Representative to be the first point of contact for members, clients, providers, and clinicians across our remote care services. You will troubleshoot issues and manage inquiries to ensure a seamless experience across urgent care, primary care, mental health counseling, and health coaching.

This role requires 3–5 years in customer or technical support, strong communication skills, and a remote-friendly work style.

Qualifications

• Solid understanding of medical terminology and HIPAA regulations.
• 3–5 years in customer support, technical support, or client services.
• Experience in a call center or medical office setting preferred.
• Strong written and verbal communication with empathetic approach.
• Remote work ability with excellent organizational skills.

Responsibilities

• Serve as the first point of contact for members, clients, providers, pharmacies, and clinicians.
• Manage work queues across emails, faxes, voicemails, and cases for timely resolution.
• Prioritize and execute tasks in a fast-paced remote environment.
• Utilize Microsoft Office and Salesforce Service Cloud to support daily operations.
• Adhere to HIPAA and privacy regulations in handling PHI.
• Investigate and resolve service issues using helpdesk platforms, preferably Salesforce Service Cloud.
• Collaborate with internal teams to resolve customer concerns promptly.
• Document interactions and escalate gaps to leadership for improvement.
• Maintain professional communication across verbal, written, and digital channels.

Skills

Medical terminology

HIPAA compliance

Strong communication

Remote work readiness

Team collaboration

Analytical mindset

Bilingual Spanish (plus)

Education

Some college coursework

Tools

Salesforce Service Cloud

Microsoft Office Suite

Job description

First Stop Health, LLC seeks a Customer Support Representative to be the first point of contact for members, clients, providers, and clinicians across our remote care services. You will troubleshoot issues and manage inquiries to ensure a seamless experience across urgent care, primary care, mental health counseling, and health coaching.

This role requires 3–5 years in customer or technical support, strong communication skills, and a remote-friendly work style.