Remote Tech Support Specialist - Healthcare IT

PerfectServe; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Remote-first work environment

Health, Dental, Vision, Life

401K with match

Paid holidays

Internal advancement opportunities

Job summary

PerfectServe is seeking a Technical Support Specialist (Tier 1) for a US remote role. You will support end users, troubleshoot issues, and ensure reliable delivery of clinical communication solutions across phone, chat, and web tools.

The role requires multichannel support, on-call shifts including evenings/nights/weekends, and a fast-paced, customer-focused mindset. Starting pay is $19/hour with a shift differential; fully remote within the United States.

Qualifications

• Experience providing customer support via phone, chat, and email.
• Strong problem-solving skills with methodical troubleshooting.
• Demonstrated growth in past roles and willingness to take on responsibility.
• Excellent written and verbal communication; empathetic and customer-focused.

Responsibilities

• Field incoming client communications via phone, chat, and portal.
• Assist end-users with onboarding and training on app tools.
• Troubleshoot message delivery and configuration issues from root cause to fix.
• Create and manage user accounts per established standards.
• Collaborate with hospital IT teams to resolve connectivity issues.
• Escalate and coordinate with success, integration, and tech teams as needed.

Skills

Customer support experience

Multichannel support

Excellent communication

Remote work readiness

Problem solving

Tools

Ticketing systems

Phone support tools

Job description

PerfectServe is seeking a Technical Support Specialist (Tier 1) for a US remote role. You will support end users, troubleshoot issues, and ensure reliable delivery of clinical communication solutions across phone, chat, and web tools.

The role requires multichannel support, on-call shifts including evenings/nights/weekends, and a fast-paced, customer-focused mindset. Starting pay is $19/hour with a shift differential; fully remote within the United States.