US Remote Tier 1 Tech Support — Healthcare IT

Userc Dehradun; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Remote work

Health, Dental, Vision Insurance

401K with match

Job summary

PerfectServe is seeking a Technical Support Specialist - Tier 1 for US remote work to assist nurses, physicians, and admins with day-to-day application use and issue resolution.

You will handle end-user education, on-call schedules, and multi-channel support, ensuring timely, accurate responses while maintaining high customer empathy. This role is fully remote within the United States and offers an immediate start with comprehensive benefits.

Qualifications

• Experience delivering technical support to end users in a fast-paced environment.
• Strong diagnostic and troubleshooting skills across software and network issues.
• Comfort using phone, chat, and ticketing systems to support customers.

Responsibilities

• Field incoming client communications via phone, chat, and the online portal.
• Help end-users administer PerfectServe applications and train users on app usage.
• Troubleshoot message delivery and content issues from root-cause to fixes.
• Build and revise user accounts following established standards.
• Coordinate with hospital IT teams to resolve connectivity issues.
• Configure custom application builds to fit end-user workflows.
• Collaborate with customer success, integration, and technical teams on escalated issues.

Skills

Customer support

Troubleshooting

Multichannel support

On-call support

Remote work

Job description

PerfectServe is seeking a Technical Support Specialist - Tier 1 for US remote work to assist nurses, physicians, and admins with day-to-day application use and issue resolution.

You will handle end-user education, on-call schedules, and multi-channel support, ensuring timely, accurate responses while maintaining high customer empathy. This role is fully remote within the United States and offers an immediate start with comprehensive benefits.