Remote Healthcare Support Specialist – EHR & Billing

PracticeTek; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental & vision coverage

Wellness benefits

Flexible PTO & holidays

401(k) with company match

Culture Committee

Job summary

PracticeTek is seeking a remote Customer Support Specialist to assist healthcare providers and clinic staff with EHR navigation and software questions. You will respond to inquiries via phone and email, explain features clearly, and uphold a friendly, professional approach.

This role offers a flexible remote setup with a strong emphasis on customer experience, documentation, and continuous improvement within a fast-paced healthcare tech environment.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and patient approach to customer interactions.
• Comfortable assisting customers over the phone and through email.
• Basic computer skills.

Responsibilities

• Respond to customer questions by phone and email in a friendly, timely, and professional manner.
• Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
• Explain software features and workflows clearly and patiently.
• Provide helpful support to customers with varying levels of technical experience.
• Follow up with customers to ensure their questions and concerns are addressed.

Skills

Verbal communication

Written communication

Customer support

Phone & email support

Basic computer skills

Tools

EHR software

Job description

PracticeTek is seeking a remote Customer Support Specialist to assist healthcare providers and clinic staff with EHR navigation and software questions. You will respond to inquiries via phone and email, explain features clearly, and uphold a friendly, professional approach.

This role offers a flexible remote setup with a strong emphasis on customer experience, documentation, and continuous improvement within a fast-paced healthcare tech environment.