Remote Healthcare Support Specialist I

PracticeTek; Oregon; Hybride; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Bonuses or equity eligibility

Résumé du poste

PracticeTek is seeking a proactive Customer Support Specialist to assist healthcare providers with EHR navigation and software questions. You will respond to inquiries by phone and email, troubleshoot basic issues, and document interactions with care.

The role supports hybrid work, with opportunities to work remotely or in office locations across the United States. You should bring strong communication skills, customer service experience in healthcare, and the ability to manage multiple tasks

Qualifications

• Experience in healthcare customer support is preferred.
• Strong verbal and written communication skills are essential.
• Comfortable assisting customers over the phone and through email.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsabilités

• Respond to customer questions by phone and email in a friendly, timely, and professional manner.
• Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
• Explain software features and workflows clearly and patiently.
• Provide helpful support to customers with varying levels of technical experience.
• Follow up with customers to ensure their questions and concerns are addressed.
• Troubleshoot basic software issues and escalate complex problems as needed.
• Document customer interactions accurately and maintain organized records.
• Collaborate with teammates to resolve customer issues and suggest process improvements.

Connaissances

Verbal communication

Written communication

Customer service

Phone support

Organizational skills

Multitasking

Team collaboration

Problem solving

Attention to detail

Patient/customer empathy

Outils

EHR software

CRM software

Billing systems

Description du poste

PracticeTek is seeking a proactive Customer Support Specialist to assist healthcare providers with EHR navigation and software questions. You will respond to inquiries by phone and email, troubleshoot basic issues, and document interactions with care.

The role supports hybrid work, with opportunities to work remotely or in office locations across the United States. You should bring strong communication skills, customer service experience in healthcare, and the ability to manage multiple tasks