Remote Healthcare Support Specialist

PracticeTek; San Diego (CA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

PracticeTek is seeking a dedicated Customer Support role to assist healthcare providers and clinics with EHR navigation and everyday software questions. You will respond to inquiries by phone and email, explain software workflows, and document interactions.

The role offers remote-friendly options with a hybrid setup for certain locations, and emphasizes teamwork and ongoing learning. You’ll engage with customers across a range of billing and claims questions, ensuring accurate information and

Qualifications

• Strong verbal and written communication skills.
• Experience in customer service, call center, help desk, or office support preferred.
• Familiarity with EHR or practice management software preferred.
• Experience with customer support ticketing systems or CRM software preferred.
• Basic computer skills and willingness to learn new software.

Responsibilities

• Respond to customer questions by phone and email in a friendly, timely, and professional manner.
• Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
• Explain software features and workflows clearly and patiently.
• Provide helpful support to customers with varying levels of technical experience.
• Follow up with customers to ensure their questions and concerns are addressed.
• Troubleshoot basic software issues and common customer questions.
• Gather information and escalate complex issues to the appropriate internal teams.
• Document customer interactions, questions, troubleshooting steps, and resolutions.
• Collaborate with teammates and internal departments to resolve customer issues.

Skills

Communication

Customer service

Multitasking

Organization

Teamwork

Problem-solving

Healthcare experience

EHR software

CRM software

Billing experience

Job description

PracticeTek is seeking a dedicated Customer Support role to assist healthcare providers and clinics with EHR navigation and everyday software questions. You will respond to inquiries by phone and email, explain software workflows, and document interactions.

The role offers remote-friendly options with a hybrid setup for certain locations, and emphasizes teamwork and ongoing learning. You’ll engage with customers across a range of billing and claims questions, ensuring accurate information and