Remote Healthcare Support Specialist

ShyftOff; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Talantir is seeking a compassionate and detail-oriented Customer Service Associate to support a healthcare campaign. You will engage with customers, clarify breach details, and guide them through available services with empathy and professionalism.

This contract role is remote with a flexible schedule. Prior CRM experience and strong communication skills are valued to ensure timely ticket submission and effective issue resolution.

Qualifications

• At least 6 months of remote customer service experience.
• Excellent communication skills with a strong focus on customer service.
• Demonstrated empathy and professionalism in customer interactions.
• Experience with CRM systems is a plus.
• Technical support experience.

Responsibilities

• Engage with customers to understand their concerns and provide solutions.
• Clearly explain the breach details and the services offered to them.
• Maintain a high level of empathy and professionalism in all communications.
• Accurately submit CRM tickets to ensure effective issue resolution.

Skills

Remote customer service

Customer service

Empathy

Communication skills

Technical support

Tools

CRM software

Job description

Talantir is seeking a compassionate and detail-oriented Customer Service Associate to support a healthcare campaign. You will engage with customers, clarify breach details, and guide them through available services with empathy and professionalism.

This contract role is remote with a flexible schedule. Prior CRM experience and strong communication skills are valued to ensure timely ticket submission and effective issue resolution.