Remote Customer Service Associate

ShyftOff; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Flexible schedule

Work from home

Job summary

Talantir is seeking a compassionate and detail-oriented Customer Service Associate to support a healthcare campaign. You will engage with customers, clarify breach details, and guide them through available services with empathy and professionalism.

This contract role is remote with a flexible schedule. Prior CRM experience and strong communication skills are valued to ensure timely ticket submission and effective issue resolution.

Qualifications

• At least 6 months of remote customer service experience.
• Excellent communication skills with a strong focus on customer service.
• Demonstrated empathy and professionalism in customer interactions.
• Experience with CRM systems is a plus.
• Technical support experience.

Responsibilities

• Engage with customers to understand their concerns and provide solutions.
• Clearly explain the breach details and the services offered to them.
• Maintain a high level of empathy and professionalism in all communications.
• Accurately submit CRM tickets to ensure effective issue resolution.

Skills

Remote customer service

Customer service

Empathy

Communication skills

Technical support

Tools

CRM software

Job description

Position Overview

We are looking for compassionate and detail-oriented Customer Service Associate to assist a healthcare campaign. Your role will be vital in providing clear information and support.

Key Responsibilities

• Engage with customers to understand their concerns and provide solutions.
• Clearly explain the breach details and the services offered to them.
• Maintain a high level of empathy and professionalism in all communications.
• Accurately submit CRM tickets to ensure effective issue resolution.

Qualifications

• MUST have at least 6 months of remote customer service experience.
• Excellent communication skills with a strong focus on customer service.
• Proven ability to demonstrate empathy and professionalism in customer interactions.
• Experience with CRM systems is a plus.
• Technical Support Experience

Job Type: Contract

Pay: $16.00 - $20.00 per hour

Benefits

• Flexible schedule
• Work from home

Work Location: Remote