Remote Healthcare Benefits Support Specialist

Dahl Consulting; Charleston (SC); Remote; USD 29.000 - 32.000; Teilzeit

Zusammenfassung

Dahl Consulting is seeking a Customer Success Support Specialist for a remote contract role. The incumbent will manage service cases through a ticketing system, research inquiries, and provide prompt, empathetic support to members via phone and email.

The ideal candidate has prior customer service experience, strong written and verbal communication, and familiarity with case management and ticketing platforms.

Qualifikationen

• Experience in customer service and ticket-based environments.
• Strong written communication and professional email etiquette.
• Experience with case management or service queues.
• Ability to investigate issues and follow cases to resolution.
• Excellent organizational skills and attention to detail.

Aufgaben

• Manage and prioritize member cases through a ticketing/case queue system.
• Research inquiries by reviewing case notes and documentation.
• Make outbound calls and send emails to update members and resolve issues.
• Follow cases through to completion with multiple touchpoints.
• Provide professional, empathetic, and accurate customer service.
• Document interactions and case updates thoroughly.
• Assist members with questions about healthcare benefits, Medicare, or Medicaid.

Kenntnisse

Customer service

Written communication

Ticketing systems

Case management

Attention to detail

Multitasking

Tools

CRM software

Ticketing platforms

Jobbeschreibung

Dahl Consulting is seeking a Customer Success Support Specialist for a remote contract role. The incumbent will manage service cases through a ticketing system, research inquiries, and provide prompt, empathetic support to members via phone and email.

The ideal candidate has prior customer service experience, strong written and verbal communication, and familiarity with case management and ticketing platforms.