Bilingual Healthcare Support Specialist (Remote)

Teleperformance; Tennessee; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Leave programs

Job summary

Teleperformance is seeking a Healthcare Customer Support Specialist based in Tennessee to provide frontline service to clients through phone, email, chat, and social media. You will resolve inquiries quickly and professionally in a high-velocity environment.

The role emphasizes strong communication in English and Spanish, reliable typing skills, and comfort with Windows-based systems. Remote work requires a dedicated home office and stable internet access.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Proficient with Windows-based systems.
• Fluency in English and Spanish preferred.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Bilingual English/Spanish

Typing 25 WPM

Customer service experience

Windows familiarity

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Healthcare Customer Support Specialist based in Tennessee to provide frontline service to clients through phone, email, chat, and social media. You will resolve inquiries quickly and professionally in a high-velocity environment.

The role emphasizes strong communication in English and Spanish, reliable typing skills, and comfort with Windows-based systems. Remote work requires a dedicated home office and stable internet access.