Remote Customer Support Specialist | Fast-Paced Helpdesk

Teleperformance USA; Iowa; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Dental & vision

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, managing inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

This role emphasizes strong service delivery, confidentiality, and the ability to upsell where appropriate, with a remote work setup and state eligibility restrictions noted in the

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Open-Mindedness

Communication

Emotional Intelligence

Process Excellence

Collaboration

Critical Thinking

Solution-Oriented

Organizational Skills

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, managing inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

This role emphasizes strong service delivery, confidentiality, and the ability to upsell where appropriate, with a remote work setup and state eligibility restrictions noted in the