Remote RN Healthcare Support Specialist

Teleperformance; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Teleperformance is seeking a Healthcare Customer Support Specialist to manage inbound and outbound communications, ensuring a seamless customer experience in a high-velocity environment. The role emphasizes service quality, problem solving, and professional communication while handling sensitive healthcare information.

Ideal candidates have an RN license, healthcare/customer service experience, and comfort with Windows-based systems.

Qualifications

• RN license active and in good standing.
• College degree (RN).
• Experience in healthcare/customer service is a plus.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Communication

Call center

Typing speed

Education

RN license

Nursing degree (RN)

Tools

Windows OS

Healthcare tools

Job description

Teleperformance is seeking a Healthcare Customer Support Specialist to manage inbound and outbound communications, ensuring a seamless customer experience in a high-velocity environment. The role emphasizes service quality, problem solving, and professional communication while handling sensitive healthcare information.

Ideal candidates have an RN license, healthcare/customer service experience, and comfort with Windows-based systems.