Remote Healthcare Support Specialist

Teleperformance; Nashville (TN); Remote; USD 38,000 - 54,000; Full time

Job summary

Teleperformance in the United States (Tennessee) is seeking a Healthcare Customer Support Specialist to serve as a primary contact, handling inbound and outbound communications and resolving inquiries with professional excellence. The role supports a high-velocity service environment and is restricted to residents of TN, TX, PA, MI, and FL for employment.

Responsibilities include assisting customers via phone, email, chat, or social channels, de-escalating issues, escalating when needed, and

Qualifications

• 6 months of customer service experience or more.
• Ability to type at least 25 words per minute.
• Comfortable using desktop computer systems and Windows-based software.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and social channels.
• Resolve customer questions and issues to deliver a positive experience.
• Calmly de-escalate situations and escalate when necessary.

Skills

Customer service

Multi-channel support

De-escalation

Communication skills

Typing 25 wpm

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance in the United States (Tennessee) is seeking a Healthcare Customer Support Specialist to serve as a primary contact, handling inbound and outbound communications and resolving inquiries with professional excellence. The role supports a high-velocity service environment and is restricted to residents of TN, TX, PA, MI, and FL for employment.

Responsibilities include assisting customers via phone, email, chat, or social channels, de-escalating issues, escalating when needed, and