Remote Healthcare Support Specialist

Cognizant; Carson City (NV); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in the United States is seeking a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare setting. You will manage inquiries, document interactions, and maintain case records while coordinating with providers, payers, and internal teams.

You will resolve issues, ensure timely follow-up, and contribute to ongoing service improvements to enhance customer experience across all touchpoints.

Qualifications

• 1–3 years of experience in customer service or related role.
• Experience in a customer-focused environment with strong service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and with a team.
• Experience supporting healthcare provider and payer processes is preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Tools

CRM tools

Job description

Cognizant in the United States is seeking a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare setting. You will manage inquiries, document interactions, and maintain case records while coordinating with providers, payers, and internal teams.

You will resolve issues, ensure timely follow-up, and contribute to ongoing service improvements to enhance customer experience across all touchpoints.