Remote Healthcare Customer Support Specialist

Cognizant; Montpelier (VT); Remote; USD 40.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant is seeking a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare setting. You will work with providers, payers, and internal teams to ensure efficient resolution of inquiries and service-related concerns.

The role emphasizes customer-focused service, documentation of interactions, and collaboration across departments to meet service standards and business goals.

Qualifikationen

• 1–3 years of customer service or support experience.
• Strong communication skills, both verbal and written.
• Experience with CRM and case management is preferred.

Aufgaben

• Serve as primary point of contact for customer inquiries and service requests.
• Provide professional, timely support and ensure high customer satisfaction.
• Resolve concerns and escalate complex issues to appropriate teams.

Kenntnisse

Customer service experience

CRM tools

Verbal and written communication

Multitasking

Healthcare knowledge (preferred)

Tools

CRM software

Case management systems

Jobbeschreibung

Cognizant is seeking a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare setting. You will work with providers, payers, and internal teams to ensure efficient resolution of inquiries and service-related concerns.

The role emphasizes customer-focused service, documentation of interactions, and collaboration across departments to meet service standards and business goals.