Remote Healthcare Support Specialist

Cognizant; Frankfort (KY); Remote; USD 40.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

401(k) plan

Disability insurance

Parental leave

Employee stock purchase plan

Zusammenfassung

Cognizant is hiring a fully remote Customer Service Representative to support providers, payers, and customers in a healthcare environment from Missouri, United States. You’ll handle inquiries, document interactions, and ensure service quality while collaborating with internal teams to resolve issues.

Ideal candidates have 1–3 years in customer service, strong communication skills, and a customer-focused mindset.

Qualifikationen

• 1 to 3 years of experience in customer service or a related role.
• Experience in a customer-focused environment with a strong commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team environment.
• Experience supporting healthcare provider and payer-related processes is preferred.

Aufgaben

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Kenntnisse

Customer service

CRM experience

Communication skills

Time management

Problem solving

Team collaboration

Healthcare processes experience

Tools

CRM software

Case management systems

Jobbeschreibung

Cognizant is hiring a fully remote Customer Service Representative to support providers, payers, and customers in a healthcare environment from Missouri, United States. You’ll handle inquiries, document interactions, and ensure service quality while collaborating with internal teams to resolve issues.

Ideal candidates have 1–3 years in customer service, strong communication skills, and a customer-focused mindset.