Remote Healthcare Support Specialist

Cognizant; Annapolis (MD); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Customer Service Representative to deliver exceptional support to customers, providers, and payers, while maintaining service quality in a healthcare environment.

This fully remote role in Missouri requires 1–3 years of experience in customer service, strong communication, and the ability to manage multiple tasks. You will document interactions, escalate issues as needed, and collaborate with internal teams to resolve inquiries and support operational goals.

Qualifications

• 1–3 years of experience in customer service or related role.
• Experience in a customer-focused environment with a commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team.
• Experience supporting healthcare provider and payer-related processes is preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering high customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Skills

Customer service

Communication

Multitasking

Problem solving

CRM tools

Job description

Cognizant is seeking a Customer Service Representative to deliver exceptional support to customers, providers, and payers, while maintaining service quality in a healthcare environment.

This fully remote role in Missouri requires 1–3 years of experience in customer service, strong communication, and the ability to manage multiple tasks. You will document interactions, escalate issues as needed, and collaborate with internal teams to resolve inquiries and support operational goals.