Remote Healthcare Support Specialist

Cognizant Technology Solutions Corporation; Boston (MA); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is hiring a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare environment from a remote setting. You will manage inquiries, maintain case records, and work with providers, payers, and internal teams to meet service standards.

The role emphasizes strong communication, problem-solving, and the ability to handle high-volume interactions while contributing to business goals and continuous

Qualifications

• 1 to 3 years of experience in customer service or a related role.
• Strong verbal and written communication skills and a customer-focused approach.
• Experience supporting healthcare provider and payer processes preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support to ensure high customer satisfaction.
• Resolve concerns and escalate complex issues when needed.
• Document interactions and maintain accurate case records.
• Collaborate with internal departments to resolve issues promptly.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM tools

Case management systems

Job description

Cognizant Technology Solutions Corporation is hiring a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare environment from a remote setting. You will manage inquiries, maintain case records, and work with providers, payers, and internal teams to meet service standards.

The role emphasizes strong communication, problem-solving, and the ability to handle high-volume interactions while contributing to business goals and continuous