Remote Healthcare Customer Support Specialist

Cognizant; Hartford (CT); Remote; USD 40.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant is hiring a Customer Service Representative for a fully remote role based in Missouri. You will handle inquiries from providers, payers, and customers, ensuring timely responses and high satisfaction while following healthcare service standards.

Join a team collaborating with internal partners to resolve issues, document interactions, and support operational goals. Applicants are invited to apply by 10/30/2026 with a compensation range of $40K–$46K and eligibility for Cognizant’s

Qualifikationen

• 1–3 years of experience in customer service or related role.
• Experience in a customer-focused environment with a strong commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team environment.
• Experience supporting healthcare provider and payer-related processes is preferred.

Aufgaben

• Serve as a primary contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Kenntnisse

Customer service

Communication

Multitasking

CRM tools

Healthcare knowledge

Tools

CRM systems

Jobbeschreibung

Cognizant is hiring a Customer Service Representative for a fully remote role based in Missouri. You will handle inquiries from providers, payers, and customers, ensuring timely responses and high satisfaction while following healthcare service standards.

Join a team collaborating with internal partners to resolve issues, document interactions, and support operational goals. Applicants are invited to apply by 10/30/2026 with a compensation range of $40K–$46K and eligibility for Cognizant’s