Remote Health Plan Support Specialist

VXI Global Solutions; Jackson (MS); A distancia; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Full health insurance

Career growth

Inclusive workplace

Cell phone benefits

Referral for Life Program

Descripción de la vacante

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers and patients with inquiries about Medicare, billing, and plan benefits. You will document interactions, resolve issues, and operate within HIPAA and compliance standards.

The ideal candidate has 2+ years in customer service or healthcare interactions, a High School Diploma or GED, and strong written and verbal communication skills for a remote, self-motivated role with a quiet workspace and

Formación

• Minimum of two (2) years of customer service or healthcare member-interaction experience.
• Experience in call center environment and health insurance industry preferred.
• Strong written and verbal communication skills.

Responsabilidades

• Handle inquiries for Member Services, Medicare, and Billing.
• Document all interactions and resolve issues following HIPAA guidelines.
• Explain health plan benefits, provider networks, and coverage policies.
• Maintain compliance and privacy while using CRM/EMR systems.

Conocimientos

Customer service

Healthcare knowledge

Written communication

Verbal communication

Educación

High School Diploma or GED

Herramientas

CRM

EMR/EHR

Ticketing systems

Descripción del empleo

VXI Global Solutions is seeking a Healthcare Call Center Representative to support members, providers and patients with inquiries about Medicare, billing, and plan benefits. You will document interactions, resolve issues, and operate within HIPAA and compliance standards.

The ideal candidate has 2+ years in customer service or healthcare interactions, a High School Diploma or GED, and strong written and verbal communication skills for a remote, self-motivated role with a quiet workspace and