Remote Healthcare Support Specialist

Cognizant; Austin (TX); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Customer Service Representative to deliver professional, timely support to healthcare providers, payers, and patients from a fully remote setup in Missouri. You will be a key contact, resolve inquiries, and document interactions to ensure accurate case records.

The role requires 1–3 years in customer service, strong communication, and the ability to manage multiple tasks. You will collaborate with internal teams, support service standards, and contribute to ongoing

Qualifications

• 1 to 3 years of experience in customer service or related roles.
• Experience in a customer-focused environment with commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and in a team.
• Experience supporting healthcare provider and payer-related processes is preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Teamwork

Healthcare knowledge

Tools

CRM tools

Job description

Cognizant is seeking a Customer Service Representative to deliver professional, timely support to healthcare providers, payers, and patients from a fully remote setup in Missouri. You will be a key contact, resolve inquiries, and document interactions to ensure accurate case records.

The role requires 1–3 years in customer service, strong communication, and the ability to manage multiple tasks. You will collaborate with internal teams, support service standards, and contribute to ongoing