Remote Healthcare Customer Support Specialist

Cognizant; Madison (WI); Remoto; USD 40.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Descrizione del lavoro

Cognizant is seeking a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare environment. This fully remote role focuses on service quality and timely resolutions, with day shift hours.

This position collaborates with providers, payers, and internal teams to resolve inquiries, document interactions, and improve the overall customer experience while meeting service standards.

Competenze

• 1 to 3 years of experience in customer service or related roles.
• Experience in a customer-focused environment with service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team.
• Experience supporting healthcare provider and payer-related processes is preferred.

Mansioni

• Serve as a primary contact for customer inquiries and service requests.
• Provide professional and timely support while delivering high customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Conoscenze

Customer service

Communication skills

Time management

Problem solving

Team collaboration

Strumenti

CRM tools

Case management systems

Customer service software

Descrizione del lavoro

Cognizant is seeking a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare environment. This fully remote role focuses on service quality and timely resolutions, with day shift hours.

This position collaborates with providers, payers, and internal teams to resolve inquiries, document interactions, and improve the overall customer experience while meeting service standards.