Remote Healthcare Customer Support Specialist

Cognizant; Lansing (MI); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Customer Service Representative for a fully remote role based in Missouri. You will deliver exceptional support to customers and stakeholders within a healthcare environment, collaborating with providers, payers, and internal teams to resolve inquiries and service-related concerns.

The role emphasizes strong communication, the ability to manage multiple tasks, and a commitment to service excellence.

Qualifications

• 1 to 3 years of customer service experience
• Strong written and verbal communication
• Knowledge of Customer Service Management principles
• Ability to manage multiple tasks and meet deadlines
• Experience supporting healthcare provider/payer processes preferred

Responsibilities

• Serve as primary contact for inquiries and service requests
• Provide professional and timely support while delivering high customer satisfaction
• Resolve customer concerns and escalate complex issues as needed
• Document customer interactions and maintain case records
• Collaborate with internal departments for prompt resolution of issues
• Support provider and payer inquiries while adhering to service standards
• Track and monitor service requests for timely follow-up
• Contribute to continuous improvement of customer experience and operations

Skills

Customer service

Communication skills

Multitasking

Problem solving

Teamwork

Healthcare support experience

Job description

Cognizant is hiring a Customer Service Representative for a fully remote role based in Missouri. You will deliver exceptional support to customers and stakeholders within a healthcare environment, collaborating with providers, payers, and internal teams to resolve inquiries and service-related concerns.

The role emphasizes strong communication, the ability to manage multiple tasks, and a commitment to service excellence.