Remote Healthcare Support Specialist

Cognizant; Denver (CO); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

Paid time off

401(k)

Disability insurance

Parental leave

Employee stock purchase plan

Job summary

Cognizant is seeking a Customer Service Representative for a fully remote, day-shift role in the United States. You will act as the frontline contact for customers, providers, and payers, delivering timely, professional support and ensuring detailed case documentation.

Ideal candidates have 1–3 years in customer service, strong communication, and knowledge of CRM tools. Healthcare experience is a plus, with benefits and a performance-based incentive program.

Qualifications

• 1–3 years of experience in customer service or related role.
• Experience in a customer-focused environment with a commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and in a team.
• Experience supporting healthcare provider and payer processes is preferred.

Responsibilities

• Serve as primary point of contact for customer inquiries and service requests.
• Provide professional, timely support with high customer satisfaction.
• Resolve concerns and escalate complex issues as needed.
• Document interactions and maintain detailed case records.
• Collaborate with internal departments to ensure prompt issue resolution.
• Support provider and payer-related inquiries per service standards.
• Track and monitor service requests for timely follow-up.
• Contribute to continuous improvement of customer experience and efficiency.

Skills

Customer service

CRM systems

Healthcare experience

Tools

CRM software

Case management systems

Job description

Cognizant is seeking a Customer Service Representative for a fully remote, day-shift role in the United States. You will act as the frontline contact for customers, providers, and payers, delivering timely, professional support and ensuring detailed case documentation.

Ideal candidates have 1–3 years in customer service, strong communication, and knowledge of CRM tools. Healthcare experience is a plus, with benefits and a performance-based incentive program.