Remote Medical Intake Specialist (Bilingual Spanish/English)

Indigo; San Mateo (CA); Hybrid; USD 28,000 - 40,000; Part time

Job summary

Indigo in San Mateo, CA is hiring for a non-clinical, hybrid healthcare role that involves direct interaction with patients. You will collect and organize medical histories, ensure accuracy of medical records, and work with templates and training to maintain high data quality.

You will conduct outbound calls in English and Spanish, document information precisely, and collaborate with the operations team to continually improve processes.

Qualifications

• Fluency in Spanish is required.
• Remote schedule.
• Hybrid role with 1 day in our San Mateo office.
• One week of in-person onboarding at San Mateo location.

Responsibilities

• Conduct outbound calls with patients (in English and Spanish) to gather detailed medical and injury histories.
• Listen actively and document information with a high level of accuracy using structured templates and internal systems.
• Review medical records for completeness, clarity, and internal consistency.
• Organize and standardize medical information to meet quality and documentation standards.
• Ensure patient histories are thorough, consistent, and easy for physicians to interpret.
• Review your work carefully to maintain a high standard of accuracy.
• Follow established workflows and documentation protocols.
• Partner with the operations team to continuously improve processes and quality.

Skills

Bilingual English/Spanish

Detail-oriented

Strong communication

Empathetic

Job description

Indigo in San Mateo, CA is hiring for a non-clinical, hybrid healthcare role that involves direct interaction with patients. You will collect and organize medical histories, ensure accuracy of medical records, and work with templates and training to maintain high data quality.

You will conduct outbound calls in English and Spanish, document information precisely, and collaborate with the operations team to continually improve processes.