Healthcare Data Support Specialist

Datavant; Lincoln (NE); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a Customer Support representative to handle telephone inquiries, HIPAA-compliant data entry, and communications with patients and providers. The role involves documenting interactions in our software systems while maintaining confidentiality and high standards of service.

Shift is Tue-Sat 3:00 PM–11:30 PM EST with holiday work. A high school diploma, MS-Office proficiency, and experience in medical records or insurance processing are required.

Qualifications

• High school diploma or equivalent, Accredited Institute recognized by the State Dept. of Education.
• Experience with multi-line phone system required; computer proficiency with MS-Office.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing or proofreading/editing documents.
• Ability to stay organized with strong attention to detail.
• Must pass annual HIPAA examination.
• Must complete 90-day ROI Certification with 85%+.
• Vaccination/health screening requirements may apply per client/state laws.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Respond to inquiries via telephone, email or written correspondence.
• Document calls, inquiries and resolutions in the software systems.
• Follow department and site procedures; maintain productivity and quality.
• Maintain confidentiality and professionalism; communicate with management as needed.
• Attend mandatory training sessions and maintain attendance.
• Perform other duties as assigned.

Skills

Multi-line phone system

MS-Office proficiency

Customer service excellence

HIPAA knowledge

Education

High school diploma

Tools

MS-Office

Job description

Datavant is seeking a Customer Support representative to handle telephone inquiries, HIPAA-compliant data entry, and communications with patients and providers. The role involves documenting interactions in our software systems while maintaining confidentiality and high standards of service.

Shift is Tue-Sat 3:00 PM–11:30 PM EST with holiday work. A high school diploma, MS-Office proficiency, and experience in medical records or insurance processing are required.