Remote Healthcare Data Support Specialist

Datavant; Atlanta (GA); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant, a healthcare data collaboration platform, is seeking a customer service representative to handle phone, email and written inquiries with a strong emphasis on accuracy and HIPAA compliance.

You will document interactions, respond to requests, and maintain productivity and quality, following a Mon–Fri 8:00am–4:30pm PST schedule. Remote work is available with internet requirements and company policies observed.

Qualifications

• High school diploma or equivalent.
• Friendly, professional communication and customer service skills.
• Experience with multi-line phone systems and MS-Office proficiency.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Handle release of information calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document all calls and resolutions in our software systems.
• Meet productivity and quality assurance expectations.

Skills

High school diploma

Friendly communication

Multi-line phone system

MS Office proficiency

Data entry

Medical records/healthcare

Attention to detail

HIPAA compliance awareness

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant, a healthcare data collaboration platform, is seeking a customer service representative to handle phone, email and written inquiries with a strong emphasis on accuracy and HIPAA compliance.

You will document interactions, respond to requests, and maintain productivity and quality, following a Mon–Fri 8:00am–4:30pm PST schedule. Remote work is available with internet requirements and company policies observed.