Remote Healthcare Data Support Specialist

Datavant; Madison (WI); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a detail-oriented customer service representative to support healthcare data requests. The role involves answering calls, handling emails, reviewing requests, and documenting resolutions while maintaining confidentiality and HIPAA compliance.

Ideal candidates have a high school diploma, strong communication skills, experience with multi-line phone systems, and proficiency in MS Office. This position is eligible for remote work with necessary equipment.

Qualifications

• High school diploma or equivalent from an accredited institute.
• Excellent communication and customer service skills.
• Experience with multi-line phone systems and MS-Office is beneficial.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Handle release of information calls and inquiries accurately and timely.
• Review, research, and resolve inquiries received via phone, email, or written correspondence.
• Document calls and resolutions in our software systems.
• Maintain productivity and quality assurance expectations.
• Follow department and site-specific procedures.
• Maintain confidentiality and professionalism with coworkers and management.

Skills

Customer Service

Phone system experience

Attention to detail

Organized

Professional communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant is seeking a detail-oriented customer service representative to support healthcare data requests. The role involves answering calls, handling emails, reviewing requests, and documenting resolutions while maintaining confidentiality and HIPAA compliance.

Ideal candidates have a high school diploma, strong communication skills, experience with multi-line phone systems, and proficiency in MS Office. This position is eligible for remote work with necessary equipment.