Remote Healthcare Data Support Specialist

Datavant; Juneau (AK); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is a data collaboration platform serving healthcare. We are seeking a courteous, detail-oriented Customer Service Representative to handle calls, release of information requests, and data entry in secure systems.

You will maintain confidentiality, meet productivity and quality targets, and work Mon-Fri 8:00am-4:30pm PST. Remote work options are available depending on client location and policy.

Qualifications

• High school diploma or equivalent from an accredited institute.
• Friendly, professional communication and customer service skills.
• Experience with multi-line phone system; MS-Office proficiency.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and proofreading/editing documents.
• Ability to stay organized with attention to detail.
• Passing annual HIPAA examination.
• Pass 90-day ROI Certification with a score of 85%+.
• Vaccination requirements may apply depending on client state.

Responsibilities

• Answer and conduct business on the telephone with excellent Customer Service.
• Handle release of information related calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document calls, inquiries and resolutions in our software systems.
• Follow department and site-specific processes and procedures.
• Meet productivity and quality assurance expectations.
• Maintain confidentiality and professionalism at all times.
• Perform duties as assigned.

Skills

Customer service

Phone system experience

Attention to detail

Data entry

MS-Office proficiency

Education

High school diploma or equivalent

Tools

MS-Office Suite

Job description

Datavant is a data collaboration platform serving healthcare. We are seeking a courteous, detail-oriented Customer Service Representative to handle calls, release of information requests, and data entry in secure systems.

You will maintain confidentiality, meet productivity and quality targets, and work Mon-Fri 8:00am-4:30pm PST. Remote work options are available depending on client location and policy.