Remote Healthcare Data Support Specialist

Datavant; Hartford (CT); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer support professional to handle calls, emails, and documentation with a focus on HIPAA compliance and data accuracy. The role emphasizes confidentiality, professionalism, and responsiveness, with a Monday–Friday, 8:00 AM–4:30 PM PST schedule.

Remote work options may apply consistent with business needs. Ideal candidates will demonstrate strong communication, attention to detail, and experience with multi-line phone systems and MS Office; healthcare/claims background

Qualifications

• High school diploma or equivalent from an accredited institute.
• Friendly, professional communication and strong customer service skills.
• Experience with a multi-line phone system and MS-Office; 1 year preferred.
• Experience in data entry, medical records, health care, or claims processing is a plus.
• Strong organization and attention to detail; HIPAA training requirement.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Answer release of information related calls accurately and timely.
• Research, resolve, and respond to inquiries via phone, email, or letters.
• Document calls and resolutions in our software systems.
• Follow department processes and meet productivity and quality targets.
• Maintain confidentiality and professional rapport with colleagues and management.
• Adhere to scheduled hours: Mon-Fri 8:00am-4:30pm PST.

Skills

Phone etiquette

Customer service

HIPAA compliance

Detail oriented

Clear communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant is seeking a customer support professional to handle calls, emails, and documentation with a focus on HIPAA compliance and data accuracy. The role emphasizes confidentiality, professionalism, and responsiveness, with a Monday–Friday, 8:00 AM–4:30 PM PST schedule.

Remote work options may apply consistent with business needs. Ideal candidates will demonstrate strong communication, attention to detail, and experience with multi-line phone systems and MS Office; healthcare/claims background