Evening Remote Health Data Support Specialist

Datavant; Boise (ID); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a patient-focused Customer Service Representative to handle calls, emails and written inquiries with accuracy and care. You will document interactions in our systems and maintain confidentiality while following department procedures.

Remote work is possible with a reliable internet connection; travel is not required. The role emphasizes HIPAA compliance, data entry skills, and the ability to stay organized and detail-oriented while providing professional support to patients

Qualifications

• High school diploma or equivalent.
• Friendly, professional communication.
• Experience with multi-line phone system; MS-Office proficiency.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Answer release of information related calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email, or written correspondence.
• Document calls, inquiries and resolutions in the software systems.
• Follow department and site procedures; meet productivity and quality expectations.
• Maintain confidentiality and professionalism; uphold policies.

Skills

Customer service

Phone system

Detail oriented

Organization

Education

High school diploma

Tools

MS Office

Medical records software

Job description

Datavant is seeking a patient-focused Customer Service Representative to handle calls, emails and written inquiries with accuracy and care. You will document interactions in our systems and maintain confidentiality while following department procedures.

Remote work is possible with a reliable internet connection; travel is not required. The role emphasizes HIPAA compliance, data entry skills, and the ability to stay organized and detail-oriented while providing professional support to patients