Remote Health Data Support Specialist

Datavant; Denver (CO); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a detail-oriented Customer Service Representative to support release-of-information inquiries and callers with care and professionalism.

You will document interactions in our systems, maintain strict confidentiality, and uphold productivity and quality standards while following department procedures. This role is scheduled Mon-Fri, 8:00am–4:30pm PST, with remote work options depending on policy.

Qualifications

• High school diploma or equivalent.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents is beneficial.
• Ability to stay organized with strong attention to detail.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via phone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in software systems.
• Follow department and site specific processes and procedures.
• Meet and maintain productivity and quality assurance expectations.
• Mon- Fri 8:00am- 4:30pm PST.
• Maintain confidentiality and professionalism with co-workers and management.
• Maintain open lines of communication regarding problems or incidents.
• Attends mandatory training sessions and maintains attendance.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Attention to detail

Communication

Confidentiality

Education

High school diploma or equivalent

Tools

MS-Office

Job description

Datavant is seeking a detail-oriented Customer Service Representative to support release-of-information inquiries and callers with care and professionalism.

You will document interactions in our systems, maintain strict confidentiality, and uphold productivity and quality standards while following department procedures. This role is scheduled Mon-Fri, 8:00am–4:30pm PST, with remote work options depending on policy.