Remote Customer Support Specialist – Fast-Paced, Impactful

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Career growth opportunities

Job summary

Teleperformance is a leading global provider of digital business services. The Customer Support Specialist will serve as a primary contact for clients, handling inbound and outbound inquiries with a focus on professional excellence and customer satisfaction.

The role supports a high-velocity environment, with eligibility based on U.S. state residency and the potential for remote work. Teleperformance emphasizes inclusive culture and comprehensive benefits for eligible team members.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Active listening

Customer service

Communication

Problem solving

Time management

Team collaboration

Emotional intelligence

Open-mindedness

Critical thinking

Attention to detail

Education

High School Diploma or equivalent

Some college preferred

Job description

Teleperformance is a leading global provider of digital business services. The Customer Support Specialist will serve as a primary contact for clients, handling inbound and outbound inquiries with a focus on professional excellence and customer satisfaction.

The role supports a high-velocity environment, with eligibility based on U.S. state residency and the potential for remote work. Teleperformance emphasizes inclusive culture and comprehensive benefits for eligible team members.