Remote Healthcare Call Center Pro

Gainwell Technologies LLC; Sacramento (CA); Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Remote within CA

Full-time position

Comprehensive training and ongoing/coa

401(k) employer match

Health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking Call Center Representatives (Healthcare) to support members across California in a 100% remote, full-time role. You will help members navigate healthcare benefits, determine eligibility, and access services, with thorough training and ongoing coaching.

The position requires prior call center experience, healthcare exposure, and strong communication skills to handle high-volume inquiries while documenting interactions accurately.

Qualifications

• At least two years of experience in a call center or contact center environment.
• At least one year of professional healthcare industry experience preferred.
• Strong communication, listening, and problem-solving skills.
• Ability to handle a high volume of customer interactions with accuracy.

Responsibilities

• Assist members by phone with questions about healthcare benefits, eligibility, and services.
• Deliver friendly, professional customer service in a high-volume call center.
• Research questions, resolve concerns, and guide members on next steps.
• Document interactions and resolutions in company systems.
• Navigate multiple systems while assisting members by phone.
• Collaborate with teammates and leadership to ensure a consistent customer experience.

Skills

Call center experience

Healthcare industry experience

Communication skills

Problem solving

Multitasking

Job description

Gainwell Technologies is seeking Call Center Representatives (Healthcare) to support members across California in a 100% remote, full-time role. You will help members navigate healthcare benefits, determine eligibility, and access services, with thorough training and ongoing coaching.

The position requires prior call center experience, healthcare exposure, and strong communication skills to handle high-volume inquiries while documenting interactions accurately.