Remote Healthcare Support Specialist

Gainwell Technologies; United States; Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Work from home

Job summary

Gainwell Technologies is seeking a Call Center Representative – Healthcare to support members with high-quality customer service in a fast-paced environment. You will handle inbound calls, document interactions, and assist with navigating healthcare services, eligibility, and claims.

This 100% remote role requires residency in Idaho, with 8-hour shifts between 7:00 AM and 7:00 PM MST, Monday through Friday. Full-time position offering structured training and opportunities for growth.

Qualifications

• 2+ years of call center or customer service experience, preferably in a high-volume environment.
• Experience supporting Medicaid, healthcare, or claims-related inquiries.
• Strong verbal and written communication skills with a focus on professionalism and empathy.
• Ability to multitask, navigate multiple systems, and document while on live calls.
• Basic proficiency with Microsoft Office and computer systems.

Responsibilities

• Handle high-volume inbound calls from members, providers, and stakeholders
• Resolve inquiries related to healthcare services, eligibility, and claims, escalating complex cases as needed
• Accurately document interactions in systems while maintaining quality and compliance standards
• Meet or exceed performance metrics, including call quality, productivity, and attendance
• Collaborate with team members and leadership to improve processes and enhance the customer experience

Skills

Customer service

Call center

Empathy

Communication

Tools

Microsoft Office

Job description

Gainwell Technologies is seeking a Call Center Representative – Healthcare to support members with high-quality customer service in a fast-paced environment. You will handle inbound calls, document interactions, and assist with navigating healthcare services, eligibility, and claims.

This 100% remote role requires residency in Idaho, with 8-hour shifts between 7:00 AM and 7:00 PM MST, Monday through Friday. Full-time position offering structured training and opportunities for growth.