Remote Healthcare Call Center Agent

Gainwell Technologies LLC; Ohio; Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) employer match

Educational assistance

Generous vacation policy

Job summary

Gainwell Technologies is seeking a 100% remote Call Center Representative – Healthcare to support members in a high-volume environment. You will handle inbound calls, resolve inquiries, and document interactions while upholding quality and compliance standards.

The role emphasizes professionalism, empathy, and the ability to multitask across systems. Training is provided, with 8-hour shifts Mon–Fri during MST business hours and a focus on service excellence.

Qualifications

• 2+ years of call center or customer service experience.
• Experience supporting Medicaid, healthcare, or claims-related inquiries.
• Strong verbal and written communication skills.
• Ability to multitask and document while on live calls.
• Basic proficiency with Microsoft Office and computer systems.

Responsibilities

• Handle high-volume inbound calls from members, providers, and stakeholders.
• Resolve inquiries related to healthcare services, eligibility, and claims; escalate complex cases as needed.
• Accurately document interactions in systems while maintaining quality and compliance standards.
• Meet or exceed performance metrics, including call quality, productivity, and attendance.
• Collaborate with team members and leadership to improve processes and enhance the customer experience.

Skills

Call center experience

Medicaid/claims knowledge

Verbal communication

Written communication

Multitasking

MS Office

Job description

Gainwell Technologies is seeking a 100% remote Call Center Representative – Healthcare to support members in a high-volume environment. You will handle inbound calls, resolve inquiries, and document interactions while upholding quality and compliance standards.

The role emphasizes professionalism, empathy, and the ability to multitask across systems. Training is provided, with 8-hour shifts Mon–Fri during MST business hours and a focus on service excellence.