Remote Healthcare Contact Center Agent

RemoteFetch; Wisconsin; Remote; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Educational assistance

Flexible vacation policy

Remote work

Job summary

Gainwell Technologies in the United States is seeking a Healthcare Contact Center Representative to support the Customer Engagement Verification program. This remote role handles inbound and outbound member interactions, documents activity, and ensures program requirements are completed accurately and on time.

You will navigate multiple systems, follow scripts, and escalate complex issues as needed, while maintaining quality and productivity in a fast-paced healthcare environment.

Qualifications

• Two or more years of customer service or call center experience.
• Experience in healthcare, Medicaid, or government programs preferred.
• Ability to navigate multiple systems and document accurately.
• Remote, home-based work setup with reliable internet.

Responsibilities

• Handle inbound and outbound member interactions related to CEV program requirements, reminders, deadlines, and available resources.
• Provide accurate responses to routine member questions using approved scripts, systems, procedures, and reference materials.
• Research and resolve routine inquiries, update account or case information, and document customer interactions clearly and accurately.
• Escalate complex, sensitive, or unresolved issues to supervisors or designated support teams while following established procedures.
• Meet established quality, productivity, compliance, and customer service expectations while collaborating with team members and operational support functions.

Skills

Customer service

Call center

Remote work

Healthcare knowledge

Job description

Gainwell Technologies in the United States is seeking a Healthcare Contact Center Representative to support the Customer Engagement Verification program. This remote role handles inbound and outbound member interactions, documents activity, and ensures program requirements are completed accurately and on time.

You will navigate multiple systems, follow scripts, and escalate complex issues as needed, while maintaining quality and productivity in a fast-paced healthcare environment.