Remote Healthcare Support Specialist

Gainwell Technologies LLC; Texas; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Generous vacation policy

Job summary

Gainwell Technologies LLC is seeking a dedicated professional for a remote Contact Center Provider Services role in the United States. You will handle inbound/outbound calls, emails, and chats to assist members and providers, verify coverage, and resolve inquiries in a compliant manner.

Ideal candidates have 1–2 years of healthcare customer service experience, exceptional communication, and attention to detail.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience, preferably healthcare.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Engage with providers and members via calls, email, chat, and portals with empathy and accuracy.
• Follow scripts and guidelines; escalate complex issues when needed.
• Document interactions in CRM/case management systems and provide feedback for process improvements.
• Collaborate with team members and supervisors to route issues to appropriate departments.
• Meet or exceed KPIs for call quality, handle time, and customer satisfaction.

Skills

Customer service

Communication

Empathy

Multi-tasking

Attention to detail

Education

High School diploma/GED

Tools

CRM software

Case management system

Phone/Email/Chat tools

Job description

Gainwell Technologies LLC is seeking a dedicated professional for a remote Contact Center Provider Services role in the United States. You will handle inbound/outbound calls, emails, and chats to assist members and providers, verify coverage, and resolve inquiries in a compliant manner.

Ideal candidates have 1–2 years of healthcare customer service experience, exceptional communication, and attention to detail.