Remote Health Benefits Specialist

Gainwell Technologies; Wisconsin; Hybrid; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Flexible vacation policy

Educational assistance

Job summary

Gainwell Technologies is seeking a Call Center Healthcare Representative to support members and providers in a remote, full-time role across the United States. You will deliver accurate information on benefits, eligibility, and services with a professional, compassionate customer experience in a high-volume environment.

This position requires prior call center experience in healthcare, strong computer skills, clear communication, and the ability to work independently from a home office.

Qualifications

• At least two years of call center experience in a high-volume environment.
• Healthcare industry experience (medical office, pharmacy, insurance, Medicaid/Medicare, or health care call center).
• Proficient with multiple applications and dual screens.
• Clear, professional communication handling challenging conversations.
• Self-motivated and able to work independently from home.

Responsibilities

• Handle inbound calls delivering information about benefits, eligibility, and services.
• Research and resolve inquiries following procedures and compliance guidelines.
• Document interactions clearly in multiple systems during live calls.
• Meet performance standards including quality, service levels and productivity.
• Contribute to a collaborative team focused on reliable, responsive support.

Skills

Call center experience

Healthcare knowledge

Strong computer proficiency

Clear communication

Remote work motivation

Job description

Gainwell Technologies is seeking a Call Center Healthcare Representative to support members and providers in a remote, full-time role across the United States. You will deliver accurate information on benefits, eligibility, and services with a professional, compassionate customer experience in a high-volume environment.

This position requires prior call center experience in healthcare, strong computer skills, clear communication, and the ability to work independently from a home office.