Remote Healthcare Support Specialist

Gainwell Technologies; Wisconsin; Remote; USD 40,000 - 42,000; Full time

Benefits offered by this job

401(k) options

Health benefits

Flexible vacation policy

Educational assistance

Leadership and technical development  

Job summary

Gainwell Technologies in the United States seeks a Call Center Healthcare Representative for a remote, full-time role. You will provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience in a structured, high-volume environment with daytime hours.

The role requires at least two years of customer service experience, healthcare familiarity preferred, strong computer skills, and the ability to work independently from home.

Qualifications

• At least two years of customer service experience.
• Healthcare experience preferred.
• Proficient with multiple applications and dual screens.
• Clear and professional communication; able to handle challenging conversations.
• Self-motivated and capable of working independently in a remote setting.

Responsibilities

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
• Research and resolve inquiries efficiently while following procedures and compliance guidelines.
• Document customer interactions clearly in multiple systems during live calls.
• Meet performance expectations including quality standards, service levels, and productivity goals.
• Contribute to a collaborative team environment focused on delivering reliable and responsive support.

Skills

Customer service experience

Healthcare experience

Computer proficiency

Clear communication

Remote readiness

Job description

Gainwell Technologies in the United States seeks a Call Center Healthcare Representative for a remote, full-time role. You will provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience in a structured, high-volume environment with daytime hours.

The role requires at least two years of customer service experience, healthcare familiarity preferred, strong computer skills, and the ability to work independently from home.