Remote Healthcare Appointment Concierge

CVS Health; South Dakota; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Oak Street Health is seeking a Contact Center Service Advocate I to support patients by scheduling appointments and delivering an exceptional experience. This remote, full-time role involves inbound/outbound calls, data entry, and collaboration with medical staff to ensure efficient scheduling and patient satisfaction.

The ideal candidate will have a high school diploma, 1 year of customer service experience, and proficiency with basic Excel. Bilingual skills and US work eligibility are a plus.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience preferred.
• Experience with EMR documentation preferred.
• Proficient PC skills, including basic Excel skills.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• US work authorization required.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients and address inquiries.
• Accurately enter patient information and appointment details into the scheduling system.
• Communicate appointment details and any necessary instructions to patients clearly.

Skills

Customer service

Multitasking

Phone etiquette

Excel

EMR documentation

US work authorization

Spanish language

Time management

Interpersonal skills

Integrity

Education

High School diploma

Job description

Oak Street Health is seeking a Contact Center Service Advocate I to support patients by scheduling appointments and delivering an exceptional experience. This remote, full-time role involves inbound/outbound calls, data entry, and collaboration with medical staff to ensure efficient scheduling and patient satisfaction.

The ideal candidate will have a high school diploma, 1 year of customer service experience, and proficiency with basic Excel. Bilingual skills and US work eligibility are a plus.