Remote Call Center Concierge for Patient Scheduling

FailSafe Communications; Idaho; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Training and development

Job summary

Oak Street Health seeks a Remote Contact Center Service Advocate I to support patient care by scheduling appointments, answering inquiries, and maintaining accurate records. This role emphasizes a patient-first approach and excellent communication in a remote, 40-hour weekly environment.

The position requires a High School diploma, 1 year of customer service experience, and comfort with EMR documentation and basic Excel skills.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience, call center environment preferred.
• Flexible and positive attitude required.
• Friendly and nurturing attitude toward our patient population of older adults.
• Experience with EMR documentation preferred.
• Proficient PC skills including basic Microsoft Excel.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients.
• Enter patient information and appointment details into scheduling system.
• Communicate appointment details and instructions to patients.
• Address scheduling conflicts and resolve issues promptly.
• Collaborate with medical staff and other departments to ensure smooth scheduling.
• Follow up with patients to confirm appointments and provide reminders.
• Maintain accurate records of all interactions and transactions.

Skills

Customer service

Call center experience

Multitasking

Phone etiquette

Integrity

Team collaboration

Spanish/other languages preferred

Education

High School diploma or equivalent

Some undergraduate education preferred

Tools

Microsoft Excel

EMR documentation

Job description

Oak Street Health seeks a Remote Contact Center Service Advocate I to support patient care by scheduling appointments, answering inquiries, and maintaining accurate records. This role emphasizes a patient-first approach and excellent communication in a remote, 40-hour weekly environment.

The position requires a High School diploma, 1 year of customer service experience, and comfort with EMR documentation and basic Excel skills.