Remote Health Plan Customer Service Specialist (Day Shift)

101 Sentara Hospitals; United States; Remote; USD 43.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

401(k)/403(b) with employer match

Paid time off

Zusammenfassung

Sentara Health is seeking a full-time remote Customer Service Representative in the United States. The role supports members and patients by addressing inquiries related to eligibility, benefits, billing, and scheduling, with a standard 8:00 AM to 4:30 PM shift.

Residence in Virginia or North Carolina is required; on-site trainings may be needed. Two years of customer service experience, data entry, and scheduling experience are required.

Qualifikationen

• High school diploma or equivalent is required.
• Two years of customer service experience are required.
• Previous data entry experience is required.
• Prior scheduling experience is required.
• Experience in a high-volume call center is preferred.

Aufgaben

• Handle incoming calls related to member eligibility, plan benefits, and claim payments.
• Assist with patient services such as updating billing information and establishing payment plans.
• Resolve payment inquiries and assist with patient scheduling.

Kenntnisse

Customer service

Data entry

Scheduling

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Sentara Health is seeking a full-time remote Customer Service Representative in the United States. The role supports members and patients by addressing inquiries related to eligibility, benefits, billing, and scheduling, with a standard 8:00 AM to 4:30 PM shift.

Residence in Virginia or North Carolina is required; on-site trainings may be needed. Two years of customer service experience, data entry, and scheduling experience are required.