Customer Service Representative I

Sentara Health; Virginia Beach (VA); Remote; USD 59,336,000 - 88,197,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Tuition assistance

Student loan repayment

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative based in Virginia Beach or within VA/NC regions. The role focuses on resolving inquiries about eligibility, benefits, and billing, with a requirement for reliable data entry and scheduling capabilities.

On-site travel may be needed for trainings or connectivity issues. The position offers a comprehensive benefits package and a competitive base pay range, with potential bonuses based on performance and company policy.

Qualifications

• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to resolve issues related to member eligibility, plan benefits, and claim payments.
• Assist with patient services such as updating billing information, establishing payment plans, and scheduling.

Skills

Customer service

Data entry

Scheduling

Call center

Education

High school diploma or equivalent

Job description

Overview

Customer Service Representative

Virginia Beach, VA

First (Days)

Overview

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status: Full-time, Day Shift

Position Location: This is a remote position however, candidates must reside in Virginia and North Carolina. You must be able to travel on-site if you have connectivity issues and trainings at needed bases.

Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

• High school diploma or equivalent Required

Experience

• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Experience in a high-volume call center preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.