Customer Service Representative I

101 Sentara Hospitals; United States; Remote; USD 43,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)/403(b) with employer match

Paid time off

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative in the United States. The role supports members and patients by addressing inquiries related to eligibility, benefits, billing, and scheduling, with a standard 8:00 AM to 4:30 PM shift.

Residence in Virginia or North Carolina is required; on-site trainings may be needed. Two years of customer service experience, data entry, and scheduling experience are required.

Qualifications

• High school diploma or equivalent is required.
• Two years of customer service experience are required.
• Previous data entry experience is required.
• Prior scheduling experience is required.
• Experience in a high-volume call center is preferred.

Responsibilities

• Handle incoming calls related to member eligibility, plan benefits, and claim payments.
• Assist with patient services such as updating billing information and establishing payment plans.
• Resolve payment inquiries and assist with patient scheduling.

Skills

Customer service

Data entry

Scheduling

Education

High school diploma or equivalent

Job description

Location and Work Shift

City/State Virginia Beach, VA Work Shift First (Days)

Overview

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position however, candidates must reside in Virginia and North Carolina. You must be able to travel on-site if you have connectivity issues and trainings at needed bases.

Standard Working Hours

Must be able to work between the hours of 8:00AM to 4:30PM

Job Responsibilities

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

High school diploma or equivalent

Required Experience

Two years of customer service experience required
Previous data entry experience required
Prior scheduling experience required
Experience in a high-volume call center preferred

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Cultural and Organizational Information

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!