Remote Healthcare CSR: Billing, Scheduling & Support

Sentara Health; Virginia Beach (VA); Remote; USD 59,336,000 - 88,197,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Tuition assistance

Student loan repayment

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative based in Virginia Beach or within VA/NC regions. The role focuses on resolving inquiries about eligibility, benefits, and billing, with a requirement for reliable data entry and scheduling capabilities.

On-site travel may be needed for trainings or connectivity issues. The position offers a comprehensive benefits package and a competitive base pay range, with potential bonuses based on performance and company policy.

Qualifications

• Two years of customer service experience required.
• Previous data entry experience required.
• Prior scheduling experience required.
• Experience in a high-volume call center preferred.

Responsibilities

• Handle incoming calls to resolve issues related to member eligibility, plan benefits, and claim payments.
• Assist with patient services such as updating billing information, establishing payment plans, and scheduling.

Skills

Customer service

Data entry

Scheduling

Call center

Education

High school diploma or equivalent

Job description

Sentara Health is seeking a full-time remote Customer Service Representative based in Virginia Beach or within VA/NC regions. The role focuses on resolving inquiries about eligibility, benefits, and billing, with a requirement for reliable data entry and scheduling capabilities.

On-site travel may be needed for trainings or connectivity issues. The position offers a comprehensive benefits package and a competitive base pay range, with potential bonuses based on performance and company policy.